Our mission is to delight our customers in the following ways:
-We will give organisations the power to protect and grow their brand reputation online.
-We provide an enterprise feature set that enables the organisation to optimise social engagement in a controlled and co-ordinated way.
-We will ensure that our customers have the very best support from a UK based customer service team.
-We will challenge ourselves to innovate and deliver new tried and tested features that not only add value but give organisations the competitive edge in today’s ever changing social media driven world.
“When we are in need of support, CrowdControlHQ is extremely responsive and professional. They take the time required to deal with any issues and provide great training.”
Carl Sautereau, Head of Customer Engagement, Luminar
As ‘defenders of reputation’ and in celebration of our British heritage, our values follow the ‘code of chivalry’ inspired by the legendary knights of the round table. These values not only reflect our ethos as a business but are stamped into the DNA of the team who help to drive CrowdControlHQ‘s growth and development.
Generosity – to give of our time, attention and energy generously.
Faith – to have faith in each other and deliver on our promises.
Hope – to demonstrate a positive outlook and inspire people we meet.
Courage – to graciously accept the sacrifices of dealing with tedious, difficult and sometimes unglamorous jobs.
Justice – to without exception uphold the highest standards of behaviour
Mercy – to create a sense of peace and community, driven by respect for one another and the opinions that we share.
Our team reflects modern Britishness – multicultural, talented and driven to be at the very top of our game.
We take great pride in going the extra mile and take the time to listen to our customers to ensure that our technology and approach to customer service delivery reflects the needs of today, with a strategic eye towards the demands of tomorrow.
We embrace diversity – our product by its very nature demands an array of skills and expertise across technology, customer service, marketing and finance. The executive and operational teams are supported by a strong team of non-executive directors.
We enjoy team gatherings, being active and fundraising for causes in which we share a passion and continue to enjoy the challenge of welcoming new members to our ever growing CrowdControlHQ family.
CrowdControlHQ was developed by Crowd Technologies ltd. and was established in Birmingham UK in 2009.
We recognised the ever growing need for organisations, brands and business to monitor and manage their reputations in social media across multiple platforms. So we set to work to develop a piece of online software that would allow organisations to ‘plug in’ multiple accounts, whilst working collaboratively across multi-discipline teams. At the time, there were still some non-believers who would say to us “social media will never take off.”
Thankfully, we persevered!
In 2011, the riots saw CrowdControlHQ thrust into the spotlight as the police worked hard to utilise social media to monitor and engage with communities located in the heart of rioting trouble spots. For the first time, people in the UK were turning to social media rather than switching on the TV to get ‘live’ blow by blow accounts of the trouble that was unfolding. The public also took to social media in their thousands to show their support for those whose livelihoods were being threatened by the rioting and share information with the police.
In 2012, the London Olympic and Paralympics came to London. Positioning itself as the ‘social games‘, the event generated significant debate, discussion and engagement on social media. CrowdcontrolHQ was used by official Olympic sponsors to manage large complex, multi-site campaigns and when TeamGB began to feel the pressure of public commentary they asked CrowdControlHQ to support their athletes by monitoring and listening to fan-based conversations and to stop any sponsor breaches.
By this point, the media had begun to carry an increasing number of stories about big brand social media blunders, issues around privacy and business risk. The new spotlight on social media management gave us the opportunity we needed to drive the business ahead and get the issues firmly out on the boardroom table.
Following considerable financial investment, the CrowdControlHQ platform was enhanced to provide lots of new features to give our customers the ability to not only mange the delivery of social media campaigns but manage the risks and remain compliant.
We listened to our customers who told us that ‘faceless technology’ left them feeling high and dry in times of crisis, so we grew our customer service team to ensure that our technology had the support of real living breathing people in the form of our customer service team, co-located with our development team to ensure that problems could be addressed quickly.
Which leads us to today!
Our award winning system is now used by some of the biggest brands, innovative businesses and largest organisations across both the public and private sectors. We are very proud to have been the only UK business to be listed in the Forrester Top 10 review into ‘social media risk and compliance’.
Our team continues to grow to service the UK market and we will work hard to maintain our position not only as the UK’s leading social media risk management & compliance platform but a serious challenger brand worldwide.
James Leavesley – CEO CrowdControlHQ
We work hard to select partners that not only recognise the importance of social media risk management but understand that compliance is a critical issue across the industries and sectors in which they operate. This compliance doesn’t have to come from industry regulators, but from adopting the highest standards set by the organisation themselves.
We partner in a number of ways – client introduction, through reseller opportunities and joint venture partnerships. If you are advising client organisations on a range of services that might include traditional IT, digital marketing, strategy, PR or professional services and want to give your clients the edge on social media, please contact us to find out more about how we could work in partnership with you.
Case Study Social Advisors, Finance Sector
Social Advisors support the financial services sector, working alongside wealth managers, fund managers and product providers to generate more business through the production of bespoke content. With extensive experience of working with regulated industries like financial planning, mortgage advice and insurance broking they understand the opportunities that can be afforded by social media, but also the risks involved.
More from our award wining partners Social Advisors published here in Finance Monthly
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