Social media deployment can take many guises, but with two over-arching principles;
Internal teams can be tasked with achieving many objectives from customer acquisition to handling customer service enquiries.
With a vast array of tools available that include social media monitoring; moderation of inbound and outbound content, workflow management, reporting & analytics as well as areas to store best practice and policies; there is a danger that marketing team becomes distracted with irrelevant functionality or access a ‘watered down’ version of the critically important features, needed to deliver their objectives. Marketing teams should never allow a product to drive or worse – limit their strategy as they lose the customer centric approach that helps them to differentiate and stay ahead of the competition.
We take the time to understand your organisation, providing each client with a CrowdControlHQ platform, which is bespoke to your organisation based on how you want to work and what you want to achieve. We help you to get started and we are there to support you every step of the way.
“The support is excellent and the thing I really like about dealing with the CrowdControlHQ team is that we are having a two-way conversation. I have found that they are really open to feedback and there is lots of other functionality that we have requested that they have been willing to go away and implement and come back with the goods. It’s just really, really appreciated.
James Price, Lucozade Powerleague